Our Customer Service & Support
Your facility’s efficiency and success is our top priority, so we will always help you get the best from your instruments.
Whatever support you need, whether during your initial user training or beyond, our expert technicians can offer you support remotely, from our office or at your facility.
How we Support You
To make sure your analyser always continues its high-level performance, we recommend it has an annual service.
We have several service contracts for you to choose from. So, should you encounter an issue, our specialist engineers can respond quickly and in person.
Service contract holders enjoy:
- Limitless telephone support from our trained engineers
- Remote diagnostics
- On-site support when needed
- Reduced repair costs
- A longer service life for your instrument
Upgrades & Refurbishments
Keep your instrument at the cutting-edge of analyser technology with upgrades and refurbishments.
The exceptional quality of a Compact Science Systems’ analyser will guarantee it will produce the reliable results you need for a long time. But as technology advances, you may want to upgrade the capabilities of your instrument.
Whether a refurbishment or a hardware or software upgrade, you can rely on Compact Science Systems to keep your analyser functioning to its highest possible performance and productivity.
Training
During your instrument’s installation, all users will receive in-depth training. Should you need your training course tailored to your specific analytical needs or to cover a particular application, just let us know. Training can take place in our Stoke-on-Trent based offices, or we can train your users on-site.